Privacy Policy
This Privacy Policy describes how MedXMentor ("we", "our", "us") collects, uses, discloses, and protects information when you use our website, mentorship services, and the Virtual Mentor feature.
Information We Collect
- Account information: name, email address, phone number, university or organisation when you register or sign up for programs.
- Profile and mentoring data: goals, interests, biography, mentor assignments, and any profile fields you choose to provide.
- Conversations: chat history with the Virtual Mentor or with human mentors to personalise guidance and maintain continuity between sessions.
- Usage data: pages visited, device and browser information, IP address, and performance metrics collected automatically.
- Payment data: when you make donations, we use third-party payment processors (e.g., PayPal) and do not store full card details on our servers.
How We Use Your Information
- To provide and personalise mentorship services and the Virtual Mentor experience.
- To communicate about your account, program updates, events, and support requests.
- To process donations and related receipts via trusted payment providers.
- To improve our services, diagnose issues, and analyse usage for product development.
- To comply with legal obligations and protect the rights, property, or safety of MedXMentor and our users.
Sharing & Third Parties
We do not sell your personal data. We share information only as necessary to operate the service:
- Service providers that support email delivery, analytics, hosting, and payments (e.g., EmailJS, PayPal).
- When required by law or to respond to legal process.
- With your consent — e.g., when you ask us to introduce you to partner organisations or mentors.
Cookies & Tracking
We use cookies and similar technologies to recognise you, keep you logged in, and collect analytics. You can control cookie settings in your browser; disabling some cookies may affect functionality.
Security & Data Retention
We implement reasonable administrative and technical safeguards to protect your information. We retain account and conversation data for as long as necessary to provide services and for legitimate business purposes, unless you request deletion.
Your Rights
- Access: You may request a copy of your personal data.
- Correction: You may ask us to correct inaccurate data in your profile.
- Deletion: You may request deletion of your account and personal data; certain records (e.g., donation receipts required for accounting) may be retained as required by law.
Children
Our services are not intended for children under 13. If we learn that we have collected personal data from a child under 13 without parental consent, we will take steps to delete that information.
Changes to This Policy
We may update this policy from time to time. We will post the updated policy and update the effective date. Continued use after changes constitutes acceptance of the revised policy.
Contact Us
If you have questions or requests about your data, please contact us: